Shipping policy
Thank you for visiting and shopping with us. The following are the terms and conditions that constitute our Shipping Policy. Please read them carefully to understand how your order will be processed and delivered.
1. Order Processing Time
All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- Standard Processing: 2-3 business days.
- Peak Periods & Multi-item Orders: Please allow up to 3 business days during high-volume seasons or for complex orders containing multiple items.
*Note: If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
2. Shipping Carriers & Estimated Delivery Times
We partner with reliable global and domestic shipping carriers—including USPS, Cainiao, and other premium international networks—to ensure your package arrives safely.
| Destination | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Domestic (USA) | 3 - 7 Business Days | Calculated at checkout |
| International | 6 - 18 Business Days | Calculated at checkout |
3. Important Shipping Notes
- Partial Shipments: For orders containing multiple items, we may split your order into separate packages to expedite shipping. Each package will be assigned its own unique tracking number at no extra cost to you.
- Holiday Delays: During peak holiday seasons (such as Halloween, Black Friday, and Christmas), shipping carriers experience extreme volumes. Please allow for potential delays of 3-5 business days beyond our standard delivery windows.
- Address Accuracy: Customers are responsible for providing correct and complete shipping addresses. We are not liable for orders delivered to the wrong address due to inaccurate information provided at checkout.
4. Customs, Duties, and Taxes (International Orders)
Our store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (including tariffs, taxes, VAT, etc.). Please check with your local customs office for detailed regulations.
5. Order Tracking
Once your order has shipped, a shipping confirmation email will be sent to you automatically containing your Tracking Number(s). The tracking number will become active and show updates within 24-48 hours. You can use this number on our website or the carrier's portal to monitor your shipment's real-time progress.
6. Shipping Costs
Shipping charges for your order will be calculated and displayed accurately at checkout. Costs are determined based on the total weight of your package, dimensions, and the final shipping destination.
7. Lost, Damaged, or Stolen Packages
What to do if an issue occurs:
In the rare event that your package is lost, damaged, or marked as delivered but not received, please contact our Customer Support Team immediately. We will launch an investigation with the carrier to resolve the issue swiftly.
- Damaged Items: If your order arrives damaged, please save all packaging materials and damaged goods, take clear photos, and share them with our support team within 48 hours of delivery.
8. Contact Us
If you have any further questions, concerns, or need assistance regarding our shipping procedures, please do not hesitate to reach out to our dedicated support team via our Contact Us page or email us directly.
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